Great place to check out vehicles. I went in to test drive a vehicle and received excellent service from Terri, very professional and outgoing. Definitely recommend stopping through for a good experience!
Terri was so helpful and did so much to make sure I was able to afford my vehicle!
Terri is awesome!!! Her willingness to go above and beyond is unmatched, and her smile is contagious 😊
My wife was having a problem with her 2020 RAV4. I took it to Carlson Toyota on January 3, 2023, without an appointment hoping they could take a look at it. I entered the service area and was meet by Tyson Kerkhoff the Assistant Service Manager. I explained the problem to him, and he spent a good deal of time with me asking questions. He stated that he would make an effort to get to the car as soon as possible. From there on out the service was fantastic. Tyson got the car in, and a problem was eventually diagnosed and fixed. Tyson ...
My purchase went owesome on a stormy snow day.My thanks goes to Caden and Rob and the sales team who were more than ready to walk me through the process of purchasing my car.
I ordered a car on my 1st visit. I was introduced to the manager and salesman . Everyone was very helpful without being overbearing.. They returned my phone calls promptly. My car was delivered weeks prior to the delivery date and everything was how I ordered it. They went over the car with me and set up my phone et cetera. This was my 2nd purchase through them and wouldn't go anywhere else. I got more than I expected for my trade in.
We ended up ordering a 2023 Camry Hybrid from Johnny. They gave us a reasonable trade in value for my 2012 hybrid. Hopefully it won’t take too many months to take delivery.
In February of 2021 I took my 2006 highlander in for new breaks. The breaks were replaced. In July of 2022 I noticed a small leak coming from the passenger side rear tire. I took it back I took the vehicle in and a leak was found. Brake fluid had gotten into the brake pads and caliper. Carlson service replaced the rear brake pads and the rotor on the passenger rear and also the caliper. After the work was completed I was handed a receipt that had no charge. The service manager told me it was covered by the dealership. To me this ...
Just wanted to said thank you to kou vang for helping me find my car . I love my RAV4 XSE 2022. Thank you again Kou.
Brandon, Carrie, Ryan and Adam were are great to work with! I purchased over the phone and they were are very good communicators and very friendly!
Kou, thank you for the enjoyable buying process. You did a great job before, during and after with the right information at the right time. Thanks!
Kou Vang is a great salesman, knowledgeable, friendly and accommodating. It was easy doing business with him; I would certainly go with him again!
Thank you with the easy process in buying a vehicle. Rob did a wonderful job explaining all the features of my 4-Runner. I love my 4- Runner! Thank you Carlson Toyota
Our dealership contact was with Kou Vang, an excellent salesperson. In this time period of shortage of chips and your wait time for the order of a vehicle; he was a problem solver working with us. We had comparisons of used vs new, and the specifics of shipping/delivery dates. He was always available by cell, for more questions, communicating comparisons by email, and punctual on all our appointments. Kou brought in the specialists we needed to verify our specific details and explain product differences. He was always available and knowledgeable on orienting us to the 4Runner. Our experience with ...
Could not ask for a better experience. Kou was great. Followed up on our concerns. Nick worked to get the financing just right. Marty explained options with patience and good humor. We all had a good time and I drove away with a smile and a beautiful 2018 Lexus RX 350. Thanks, guys.
Sales and business office great. Toyota can't seem to get my car from the railhead 30 miles to the dealership.
Carlson Toyota was amazing for helping with my new lease! I went from 5 Camrys to the Toyota Venza Love it!! Nick Froemming helped me! He’s a very amazing salesman and very helpful!!
They are very polite but only all locally, I’d rather shop with them than my local dealer
Amazing! Got the best deal around on a new Rav4! He made the process quick, easy, and simple! I love my new car! Thanks Adam!
Drove four hours to buy my new sienna. Carolyn Hagen was great, straight forward and honest. Great price and upfront fees. All aspects of the deal was great, I felt comfortable from the beginning to the end.
Work with Carolyn Hagen. First I was surprised they would bring a vehicle to my work in Forest lake from coon rapids. Second Carolyn was a join to work with, very friendly, and not pushy at all. After I got to the dealership later that evening to check out other vehicles she offered to pull them up to the door so I wouldn't have to go out in the rain. She let me drive the vehicles on my own. She offered to let me test drive it over night to check the fit in my garage and it was ...
Carolyn Hagen did a great job selling us our new Rav 4 & reviewing the features when we picked it up. Nick Hemmeter also gave us good information.
Everyone was great very friendly and helpful Carolyn was great sat with me in the car and showed me all the features and how to
Carolyn was great! No nonsense, just facts and literally got us the deal we had hoped for. I hope to see her stay around for the next purchase.
We worked with Carolyn Hagen to purchase our new vehicle through the Costco program. She was very easy to work with and was able to help us complete our transaction to our satisfaction.
Worked with Carolyn Hagen through Costco auto. She was absolutely fantastic. She treated me like a person and not some sucker who just walked in. I cannot recommend her enough to anyone and everyone that will listen.
We worked with Carolyn Hagen through the Costco Auto new car buying service. Carolyn was able to find the car we wanted and put the deal together in one day! We couldn't be more pleased. The entire Carlson Toyota team worked hard for us.
We purchased a 2021 Highlander from Carlson Toyota with the Costco program. Carolyn Haugen was our sales rep and she easy to work with and straight forward.
Enjoyed Carolyn Hagen as our saleswoman. She did a great job helping us find the perfect car for our daughter because of her service I will consider buying from Carlson again.
I had a good experience buying a vehicle from Carlson Toyota. Carolyn was our sales rep, she was very easy to get ahold of concerning questions about purchase and delivery. They delivered our vehicle three hours to us. Very convenient and we got an awesome deal on our car.
I just took delivery of my first Toyota from Carlson. I have been buying Toyotas since the 1980s and this was first experience with Carlson. I found the sales person who worked with me, Carolyn Hagen, to be knowledgeable and very helpful in guiding me through the selection decisions. Would definitely work with this dealership and Carolyn again.
Carolyn was great to work with! Everyone worked hard to get my vehicle traded in and in my new car! Great customer service and financing!
We worked with Carolyn and she was great! Not only did she help us with finding our new vehicle, she went above and beyond with making sure we were taken care of and happy! Go see Carolyn! Erika
What a great experience working with Carolyn! I was originally in the market for a used tundra, but as I went through the process I realized new was the way to go. Carolyn was incredibly helpful in finding the vehicle we were looking for. It was no easy task. She was patient with me as we tried multiple ways to secure a vehicle. She was very prompt in answering all my questions and when the day arrived to pick up my vehicle the experience was great! Carolyn, thanks again!
I had found a Toyota Highlander on the Carlson Toyota website that I was interested in. I inquired and Carolyn responded back within a few minutes. When I arrived, I was greeted by a wonderful female front desk employee, who went and got Carolyn for me. When I met her, she was very welcoming and friendly. I already knew what I wanted, so I had a lot of extra time to talk with Carolyn. Over the next hour, we shared many stories and had a lot of laughs. Not many people would enjoy sitting around the dealership waiting, but I ...
Carolyn assisted us in purchasing a 2021 Camry SE. She's very friendly, courteous, & informative. Most of all she listened to us and then looked around for the vehicle that would fit our wants/needs. She is flexible enough to change the no trade in to a trade in because our circumstance changed. She spent a significant amount of time showing us the Ins/Outs of a vehicle with a lot of bells and whistles compared to our old car. This will be my last car that I purchase, and it has been the best salesperson I have worked with. ...
I really liked the way I was treated as a customer the sales person was very friendly and patient as I was trying to make my decision.
I recently purchased a Toyota Sienna and was able to find an AWD Premium XLE version. I was very impressed by the friendliness of Carolyn Hagen. The night before I traveled to Coon Rapids I requested information about one of the vehicles on the lot. I received very good communication with Carolyn and when I arrived at the lot the car was warmed up, mostly clear of snow and ready for a test drive. Though I was slow to make a decision, Carolyn was very patient and I didn't feel rushed/pushed into making a decision. I ended up ...
I recently purchased a RAV4 from Carolyn Hagen at Carlson. I encourage you to ask for her. She was very professional, informative & not pushy. Very happy with my purchase !
I am leasing my 4th RAV4 from Carlson. Ryan, the sales manager, wanted me to trade my 2018 early, and told me he would do it for the same payment. When I got into the finance office, that was not true. While the payment would be the same, it did not include Gap Insurance, which my other payment did. I had to decline the Gap Insurance in order to afford the new car.
I want to say a huge thank you to TERRI for her wonderful customer service. She was so helpful in helping me find the right vehicle for me. She took time to listen to what I wanted, she promptly found the perfect SUV for me. She took the time to go through how everything worked on my new SUV, even took the time to help me set my phone up to bluetooth. TERRI YOU ARE TRULY AMAZING! THANK YOU!!!
Wendell Harren is the sales person that patiently worked with us to buy a car that we wanted and needed. He was very patient with my wife and me. We weren't sure of what we wanted vs what we could afford. The car we bought was the one we wanted and is one we can afford. Wendell did not rush us ~ we had all the time we needed to be sure this car was what we wanted and what we could afford. We bought the 1st one here and it had lasted us 23 yrs.
Awesome place to check out. Went in to test drive a vehicle and got some excellent service from one of the sales person. They had a good selection of vehicles, but unfortunately the vehicle I wanted to check out was sold earlier that day.
Marty Lang is a great salesman: courteous, pleasant, truthful, trustworthy, and attentive. You would not want more in a car salesman. He helped throughout the entire process and made it easy.
Daniel listened to our needs and matched them perfectly with a 2013 RAV4. This car exceeded our expectations because the previous owner has applied a chip protection coating to the paint, chip protection strips on the door edges and door "ding" protection strips. Later, after the test drive, we discovered the previous owner had also installed remote start! During the test drive we were very impressed at how well the all-wheel-drive held the road. This winter has had many days of slippery roads, so we are looking forward to much safer driving in the RAV4. My wife takes care ...
Professional, appraised of timeline, expected outcome. Always a good experience with this dealership and maintenance department. Highly recommended. Would service or purchase through them again.
Throwing a lot of money into a car can be nerve-wracking. Theo was great and our experience was excellent from start to finish. We made a couple trips to come to our final decision. I could see another trip in the future to find our next car as well. Nice job.
Came in to test drive a car I saw online. They were all great - respectful, friendly, patient. Didn’t try to upsell me, just figured out how to make a deal on the car I wanted. I was dreading having to get a different car, but it was fairly painless!
Friendly, professional, thorough service! Always greeted warmly upon calling/entering facility. Been a pleasure to work with Carlson Toyota from the first purchase to each scheduled maintenance appointment.
Everything was taking care of ..I appreciated that I had my gas fly looked at..it was frozen.windshied wipers work now.my oil got changed.and my ride is smooth
I trust Carlson Toyota. From sales to service, always top notch. Would recommend whole heartedly and I have. They always wash my car after a service visit. Thanks !
Carlson did a great job. I am very happy with my new truck and with the process leading up to it. No one sleazy sales people or high pressure tactics.
My truck was towed there on a Sunday due to a bad battery. They had my truck back up and running by 0900 on Monday. Very happy with the quick work!!
My leased vehicle had a passenger side headlight issue. The light had gone out and back on in the past without being replaced but this time it stayed out. As a safety concern, this needed to be addressed immediately. Carlson Toyota service helped me with an appointment that day. Team members greeted me with a smile and listened with intent. After some conversation, the vehicle's headlight was replaced and wiring inspected to confirm this was not the issue. The extra care of the wiring inspection gave me greater confidence in the care provided. Listening to my concerns and thoughts ...
I called the service department with a question about my battery going dead. I hoped they’d give me a recommendation for a replacement battery. Instead, Scott informed me that my battery was still under warranty, and I should bring my RAV4 in so they could check out the battery, and determine what the problem was. My husband jumped my car with a battery pack to get it started. I brought my car to Carlson Toyota. They worked me into the schedule, and within a few hours, they notified me my car was all done. My battery had a bad ...
Joe was awesome to work with, friendly and helpful! Work was done fairly quickly and the waiting area provided a comfortable atmosphere. It is very helpful to be able to schedule appointments online and know you can get in on time!
When I showed up for my service...oil change and tire rotation...I was told it would take and hour and a half because they were busy. But it was done in an hour. The all points check showed that we needed new tires and there was a recall on the passenger air bag. We will return for them.
I lease my vehicle. It required a recall for something. It took less than estimated, got a cookie, cup of coffee, and car wash all for free!
I was taking my Sienna van in for an oil change, but the service people reminded me I had a recall that needed to be taken care of also. I did NOT have time to wait at that time. Sean (sp?) happened to overhear our conversation and suggested I take a service car and just come back to pick up my van later, so all work could be done! It was truly a surprise, and above and beyond my expectations! It made my day! Thank you so much!
I had a very good experience with my service. It was done right, on time and I had a very professional service adviser. Excellent, as always!
The hatch lock on my Prius went bad causing the door ajar warning light to stay on and drain my battery. Josiah squeezed me into the schedule, giving me a ride home so they could keep my car and work on it between existing jobs. The car was ready in less than 24 hours and they offered to give me another ride in a snow storm
My truck had a couple recalls, so I made an appointment, dropped the truck off the night before and picked it up when it was completed. The service department kept me well informed of any issues and were right on with the completion of the service. The plus it was all covered by the Toyota Warranty. Way to go Carlson Toyota!
Kudos to everyone at Carlson Toyota. Whenever I go in, whoever I deal with is so very pleasant and professional. Truly a fine example of Customer Service Experience!!
Got to say that we have purchased many vehicles in our time and I have to say that Dan our sales guy was the best we have ever had at explaining all of the features of the new Highlander we purchased. My wife can ask questions for hours and Dan gave her 100% of his attention. She is extremely happy with her new Highlander. She texted me the other morning and said "This thing is awesome" as the roads were covered with ice and snow and her trip to work was flawless. I also would like to add that ...
I liked going through the Costco program. They give you the price and you don't have to negotiate, and go back and forth. I would have given a 5 star rating, but there was some confusion on vehicles listed in stock, but when I got there, they didn't have seem to have it, and were not sure when the new shipments would arrive. Also ended up feeling a little rushed to purchase, so instead of waiting for a Rav4 XLE-Premium, I ended up upgrading to a Rav4 Limited, because was told the $750 incentive for financing was going away that ...
The service department did an awesome job. They quickly got me an appointment and worked on my vehicle as quickly as possible. The Josiah of the service department goes an extra mile to make sure that the customer is served very well and in time. Thank you for an awesome job.
I needed a new battery and didn't have an appointment. I was told it could be 2 1/2 hours or more but I went ahead. It was done in just under 2 hours & they also did the inspection sheet which was a bonus. Very professional. Oh, I also got a car wash which was a blessing as my car was filthy!
I was very happy with the service I received. Even though there were no "wait" time slots available, they got my car done in a very reasonable amount of time while I waited. And the waiting area is great for being able to work remotely!
We had a wonderful experience working with Jihan Moore purchasing our pre owned Camry. Jihan Moore was very knowledgeable and accommodating. I would highly recommend Jihan Moore for a hasssle free experience.
Stopped in to set up appointment for service. They told me i could get in right away which was great. I was on my way within an hour of my arrival.
Great service and it was done in a minimum amount of time. Everyone was friendly and knowledgeable and took time to explain what needed to be done and why.
What’s more frustrating than a slow leak in a tire? I asked that one be fixed at a recent rotation visit. Even suggested it might take a tire removal and remount. All the tests were done with no leak found. After having to add air twice in the last two weeks in below zero weather I was very unhappy. Shaun got me right in, had the tire remounted, and had me on my way. No hesitation or excuses. It was made right.
We have had Tyler as our primary service advisor since our 2008 RAV4. He epitomizes what a good service advisor should be; he has an understanding of customer concerns and is quick to offer advice and solutions to questions regarding our vehicle. In addition, he does not demean any questions.
Asked for instruction on how to use jumper cables to help someone start their car. The Technician (Tamika) was wonderful with her detailed explanation and demonstration of the process, especially on which leads to attach first and detach first. I’m very pleased with her service. Haven’t needed to do it yet but it’s well below zero today (-18 at 1:45 pm) and may need to help family today when they get to the parking lot after work.
The service quality is excellent. Staff is friendly. The price is competitive and the waiting area is amazing. The coffee and the cookies help a lot.
Overall satisfied with the experience of buying the vehicle at the dealership. So far the new vehicle is working great and have had no problems
I had the most wonderful experience at Carson Toyota. Everyone I came into contact with was very Knowledgeable, respectful and courteous. Jihan made sure all my likes and dislike were met while smiling and being very patient with me. She also made me feel very important, thus making my car buying experience wonder.while being extremely professional. I am now an owner of a Rav 4 with all the bells in whistles and never felt pressured. Kudos to The Carson dealership and Bravo to Jihan for she is a wonderful sales representative
Justin has taken care of me and my car at each of my visits to Carlson Toyota. He knows how to take care of the customer. He always has respect for my time and treats me with courtesy at every opportunity.
I generally hate car shopping. However, my experience at Carlson Toyota was so good, I'll be back for sure! Very easy to work with! Special thanks to Matt!!
I purchased a 2019 Toyota 4Runner and had requested installation of a remote starter and 3M Scotchguard protection (premium package). There was an issue with the remote starter that I had selected - it wasn't compatible with the 2019 4Runner, so the dealership found a solution that was comparable to the one that I had ordered. I also had an issue with the condition of my vehicle when I picked it up from an outsourced shop for the 3M Scotchguard application - my 4Runner had a milky white film on the hood and windshield. I called the dealership and Scott told ...
Great experience from the moment we walked into the dealership. Preston was very knowledgeable and a pleasure to work with. Ryan even made the financial part pleasant. He was patient and answered all of our questions. We would highly recommend Carlson Toyota and the Costco Auto program.
Took car in for routine maintenance and was informed of a problem with the brake system. Glad that the car was fully checked out before I left the dealership.
I told the sales rep what I wanted and that I had limited time to get the deal done. He relayed this to everyone on the team and they hustled for me. The price was fair and everyone was very good to me, knowledgeable and friendly. Would highly recommend to anyone looking to buy a new vehicle.
I appreciate the cleanliness and prompt attention that you receive when you go in for regular maintenance, such as tire rotation and/or oil changes. After service has been completed on my vehicle, typically the intake person provides a face-to-face follow up of everything that was done and if they recommend doing anything else, if needed. I appreciate that!
I've never had an issue or problem in financing or purchasing a new car at Carlson Toyota and the subsequent service and support that I've gotten from Carlson has never been a problem!
I decided to purchase my car instead of applying for another lease. The staff here are knowledgeable, informative (offering several alternatives, services, extra equipment), and coridal. The purchasing process was efficient and expeditiuos.
Norm. He was helpful with the computer functions. Treated me well. Explained safety functions clearly. Would be happy to deal with him in the future. Also happy with Sheila.
The noise in the fan motor would not recur while I had the 2018 Camry in for diagnosis. I will have to return when the noise is back.
My car buying process was long this time. It began October 20. I started looking at mid-sized SUVs. In early November, I met Gerry and focused on the RAV4. One hiccup to the process was that the 2019's weren't out yet and it seemed I should checked that out before purchasing a 2018. Gerry was with me the whole time. He graciously let me know immediately when there was a 2019 RAV4 on the lot on December 10. The holidays and my kids school break impeded my car buying process, but on 12/31/18, I was able to purchase the car. There was a snowstorm, ...
I had two vehicles in for recalls, and while there-decided to look for a new vehicle. What not! Had some time! I ended up purchasing a new Tacoma, and between that purchase, the sales help, service department assistance-everything was 100% perfect. Job well done team!
We bought a brand new Camry and just love it!! Joshua was amazing to work with! The whole car buying experience was fantastic!i would recommend this dealership to anyone!
Scott are service advisor was very easy to work with. He kept us informed about the status of our vehicle and worked with our insurance company to get our car repaired.
Easy purchase at Carlson. No pressure and knowledgable salespeople. Tim F. did a great job! Financing was easy and I was treated very well by the whole staff. I will buy here again.
The service was great and he is an honest and respectful guy. He always does a great job for me and I always appreciate his help along with the service manager’s
Very nice, listened to your needs and answered all your questions not a type of a sales person that just like to get sales. He wants to make sure that I’m happy getting the car and satisfied. Like to make recommendation to family and friends
This is the third car we bought from Carlson this year. We love Toyota and Jihan Moore has been the best to work with! When we are in the market for another car we will definitely be back!
We had two Prius recalls. They were both fixed in an hour and one half with the normal professionalism we have come to expect from Carlson.
We bought a 2016 Prius from Preston on Friday, October 2018, to replace our 2008 Prius which we bought new from Carlson and had serviced by Carlson. Preston was excellent to work with. He kept us informed throughout the process and took great care to make sure we would be satisfied with the new car. It was a totally pleasant experience, actually fun. We love the car and are learning its technology.
As usual, I had an excellent experience at Carlson when coming in for my 6 month checkup. Everything was completed in less than 30 minutes.
Worked with Preston, a nice professional salesperson. Knowledgeable but never pushy. Offered us great advice as well as delivery service. Above all, honest and trustworthy. Very happy buying experience at Carlson.